Frequently Asked Questions


How long is the processing time?

How long is the shipping time?

Which courier will be used for the delivery?

Where will my item(s) be coming from?

How much does the shipping cost?


How do I place an order?

Which forms of payment do you accept?

How secure is my personal information?

Post Sales

Can I cancel my order?

Can I make changes to my order/shipping address?

Will I receive a tracking number?

Why have not received any order confirmation details?

I ordered 2+ items, but only received one...where's my order?

Why is the price shown on the package different from what I paid?

What happens if I am not at home during the delivery?

Returns & Refunds

Return Policy

Return shipping information

Refund policy

Order cancellation policy