Shipping times vary for different locations.
Shipping for orders in the United States, United Kingdom,
Canada and Australia takes 7-20 working days. Shipping for other locations
takes 20-40 working days.
Simply choose your color or size if applicable
from the drop-down menu on the product page, then click the "Add to
Cart" button and proceed to checkout when you are done shopping. Please
note that prices displayed during checkout is in USD.
Treat Jungle adheres to the highest industry
standards to protect your personal information when you checkout and purchase
from our online store.
Your credit card information is encrypted during
transmission using secure socket layer (SSL) technology, which is widely used
on the internet for processing payments. Your credit card information is only
used to complete the requested transaction and is not subsequently stored.
Please understand that any order cancellations or
edits are not guaranteed. Upon receiving the request via email, we will try our
best to locate the order before it has been shipped, however most
packages are processed from our manufacture within just a few hours
of being ordered and unfortunately are not able to be canceled.
We usually have already sent out your order after
24 hours from the time you make payment. If a change needs to be made to your
order, please contact us at email@example.com ASAP and we will do
our best to accommodate that change. However we cannot make any
Oftentimes this is because you have accidentally
entered your email wrong. Throughout the process we will send out 2
emails, an order confirmation and a shipping confirmation
email. If you believe you may have entered your email wrong please contact
us via firstname.lastname@example.org and we will fix it for you.
Also, please check your SPAM folder to see if
your confirmation email was sent there.
When you order multiple items
at a time, they may be shipped separately so they get to you faster. You may
receive one item before the next. So don't panic if you don't receive all of
your items at once…be sure they are on their way :) Do check with us via
Prices revealed from your respective package
might be different from what you have paid but please do not worry! Usually
what our fulfillment center would do is to mark extremely low prices or mark
the items as gifts altogether. This is to prevent tariffs/custom import duties
being incurred on your end as for certain countries these additional charges
are extremely costly.
Anyone at home can receive the package on your
behalf. If no one is at home, the postman will leave a collection slip and you
will have to proceed to the post office to collect your package. Or they will
simply call you at the phone number you left with us.
Our return policy lasts 30 days from the date you
receive the product. If 30 days have gone
by since, unfortunately we can't offer you a refund or exchange.
To be eligible for a return, your item must be
unused and in the same condition that you received it. It must also be in the
original packaging. Several types of goods are exempt from being returned. We
do not accept returns of products that are intimate or sanitary goods,
health and personal care items, hazardous materials, or flammable
liquids and gases. To complete your return, we require a receipt or proof of
purchase. Please do not send your purchase back to the manufacturer. Do note
that return postage fees will not be covered by us. For more information, please refer to our refund policy page.
You will be responsible for paying your own
shipping costs for returning your item. If you are shipping an item over $75,
you should consider using a trackable shipping service or purchasing shipping
insurance. We do not guarantee that we will receive your returned item. For more information, please refer to our Return Policy page.
We offer a 100% money back guarantee on all
items defective on delivery and orders undelivered in 60 days. We are also able
to send replacement items if you would like. If your order arrived damaged,
please attach photos for proof so we can make it right for you as soon as
possible. For more information, please refer to our Return Policy page.
Please understand that any order cancellations or edits are not
guaranteed. Upon receiving the request via email, we will try our best to locate
the order before it has been shipped, however most packages are
processed from our manufacture within just a few hours of being
ordered and unfortunately are not able to be canceled.
Didn’t find what you were looking for? Contact us.Contact
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